Sales and Applications Engineer

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with:

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage-resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of life
• Precision glass for advanced displays to deliver richer experiences
• Auto glass and ceramics to drive cleaner, safer, and smarter transportation

Purpose of Position:

This position is responsible for customer and technical engagement to a key account for Corning’s Precision Optics business.

Key Responsibilities:

• Develop deep understanding of Corning’s precision optics products, including critical product specifications, manufacturing processes, and customer integration and use cases.
• Provide front-line support for customer inquiries related to a broad portfolio of existing products. Evaluate new inquiries against existing capabilities, coordinating with engineering and development resources as needed.
• Provide commercial and technical support to the customer in response to product or process change requests, quality issues, and operational escalations in a timely manner.
• Work collaboratively with global customer account and business/regional leaders to develop relationships within customer’s engineering, development, and operations organizations to advance Corning’s business position within the account, increase customer satisfaction, as well as collect market intelligence to understand customer’s sales forecasts and growth opportunities.
• Analyze and articulate product performance including reliability, yields, risk assessments to improve business performance. Requires leading efforts to develop new methodologies, collect and interpret data, and report out to internal and external stakeholders.
• Work actively with internal operations, engineering, and development groups to represent or interpret customer viewpoint and identify win-win strategies in support of cost reduction, lead time reduction, and performance improvements.
• Participate or lead regional effort in new/next-generation project development
• Track the developments within the precision optics market in Southeast Asia to identify and capture new opportunities and business growth in region.

Travel:Up to 25% – Both domestic and international.

Education & Experience:

• Bachelor’s degree (BS) in Engineering, preferably Optics.
• Master’s degree (MS) in Engineering, preferred.
• At least 8 yearsof relevant work experience in Semiconductor or related industry, preferably in a customer support role.
• Customer engagement experiences at VP/SVP levels of technical/technology, material management or commercial leadership functions.

Required Qualifications:

• Demonstrated ability to conceptualize complex specification and application findings and articulate to internal/external stakeholders to implement product changes.
• Ability to coordinate effectively within internal matrix functions.
• Excellent internal/external communication and presentation skills with the ability to articulate complex technical ideas, tailoring communication to given audience.
• Well-organized and self-directed.
• Proven experience effectively prioritizing workload to meet deadlines and work objectives.
• Ability to maintain effective working relationship with local operations and engineering teams.
• Ability to influence across operations and technology organization.
• 能力评估复杂的影响issues to appropriately bring resolution.
• Strong technical acumenand inquisitiveness.
• Desire to “roll up sleeves” to work directly with customers and internal project teams.
• Process oriented with a systematic approach to problem solving.
• Ability to work independently in a stressful environment.

Desired Qualifications:

• Familiarity with semiconductor capital equipment.
• Strong fundamental understanding of optics and optical systems.
• Knowledge of reliability engineering.
• Customer-faced work experience and the ability to escalate issues appropriately.
• Experience handling effective negotiations.
• Product and process change management experience.
• Ability to engage and build relationships with different levels of internal and external organization
• Demonstrated leadership skills and experience managing a globally-based and multi-disciplinary team.
• Comfortable in working in a highly-matrixed organization, achieving success through influencing others