IT Analyst

请求数:60961

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Day to Day Responsibilities:

End user service

服务等内容ement –PC, Network Printer, Handheld device etc…

-Perform tasks in accordance with established IT SERVICE DELIVERY, ACE, ISO documented processes, using only approved processes and tools

-Participating in the establishment, review and audit of ACE/ISO processes

-Identification of service-related issues and establishment of corrective actions where appropriate

-Ensuring Provision Level 2 support for infrastructure (break/fix, preventive and asset management)

-Other site backup as assigned

Cost Management

Ensuring external spending is managed in accordance with defined IT SERVICE DELIVERY/Corporate procurement processes, including leverage of global buying agreements where established

Education

- Diploma degree or higher in Information Technology or related subject

• 2- 3 years’ experience in similar position

Required Skills

2– 3 Years’ hands-on experience in IT Infrastructure

- Good English and local language communication skills, written and verbal

- Experience of some or all of the following:

Key technology areas:

+ Windows 10 Client Operating System (English & Chinese)

+ Ethernet Local Area Network configuration, switches, hubs, routers

+ Frame Relay based Wide Area Voice/Data Networking infrastructure

+ Telephone Systems, VoIP, Voice Mail, Video Conferencing, ISDN

+ Computer Hardware/Software/Information Security / Encryption / Firewalls

+ Microsoft Office / Microsoft Exchange / Microsoft Project etc.

+ Desktop Applications

+ IP protection

+ Advanced Technologies

Soft Skills

• Candidate must posses problem-solving skills; attention to detail; IT Infrastructure operations experience; ability to effectively manage multiple priorities; strong interpersonal skills; strong communication and documentation skills; ability to work with minimal supervision; good at “Bad news first” having good constructive escalation skills; ability to work well within a team/collaborative environment. No frequent travel expected at this moment. Work on multiple time zones to engage the appropriate resources around the globe to address customer expectations