Scientific Support Specialist (m/f/d)

Requisition Number: 60912

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

For our team in Amsterdam, Netherlands, we are looking for a

Scientific Support Specialist – Amsterdam (m/f/d)

Scope of position:

Promotes customer satisfaction and loyalty by responding to customer inquiries with accurate scientific information regarding product, applications, troubleshooting/usage, or product selection. Technical and scientific inquiries are addressed by telephone or e-mail and can be directly applicable to product use, documentation (e.g., technical datasheets, protocols), applications support, sales leads, or product performance issues/concerns. Customer inquiries are received from end-users, distributors, Corning colleagues. Scientific Support specialist finds the right solution for the customer´s scientific questions.

Giving product and scientific application training, on-site or online to end-users, distributors or to Corning employees is part of the scope of the job.In addition, Scientific Support Specialists might participate in product/exhibitions shows and collaborate with other departments/regions depending on necessity. Examples of these activities are: Sales for lead delivery, Marcom and Business Operations team for technical and literature review and editing, participation in Webinar/Seminar programs, business team participation, and global Scientific Support engagement.

The position may occasionally require travel to visit customer or other on-site activities to support the business (1 per quarter). The position is a hybrid position (50% office / 50% home-office).

Day to day responsibilities:

• Promote Customer satisfaction on the Scientific Support performance.
• Answer customer inquiries by phone & email: product and scientific application related, technical questions from customers, distribution partners and internal Corning colleagues.
• Find the right scientific solution for the customer inquiry. Deliver leads to the Sales team.
• Troubleshoot problems related to product or application.
• Communicate daily with customers, account managers and distributors in a professional manner via email, phone, or chat.
• 能够快速搜索和导航知识ge databases and the CLS Website for product & applications information.
• Upon request by the Scientific Support Manager, deliver product training and support the Webinar/Seminar programs.
• Maintain and update the knowledge databases systems implemented by the team regarding product and applications information.
• Upon request by the Scientific Support Manager, participate in product/exhibition shows.
• Upon guidance of the Department management team, collaborate on revision and editing of new technical application notes, technical papers, and Marketing literature.
• Engage with the global Scientific Support team and related activities. Able to lead initiatives and activities w/in the Global Scientific and Application Support team, as required.

Qualifications:

• 生命科学博士学位或同等学历
• ≥ 2 years of laboratory research experience (Cell Culture Techniques).
• Fluency in English and another European language (Preferable French and/or German)

Essential Skills:

• Good communication skills oral and written.
• Fast Learner
• PC proficiency in the Windows environment, including MS Word, PowerPoint and Excel.

Preferable Qualifications & Skills:

• A third European language is an added value.
• Research experience in immuno-oncology and/or 3D cell culture.

What we are offering:

• Sophisticated tasks in an attractive and international working environment with a dedicated and experienced team.
• An uncomplicated working atmosphere including a good life-balance through fairness and a high regard of our employees distinguish us as an employer.
• Continuous training of our employees
• Flat hierarchies in a matrix organization
• Premium free pension plan (Corning covers total contribution incl. employee contribution)
• Competitive salary according to experience & competences

Did we spark your interest? Then apply right now here on the website - requisition number #60912